Returning your purchase

To return or exchange your purchased item(s), please request a Return Number through the “My Account” section of our website within 14 days of receiving your order.


  1. Sign in to your account, select “Order history” and then on your order number.
  2. Click on “Return” and choose the item(s) you would like to return and the reason for returning them.
  3. If you would like to exchange an item for a different size choose “size” as the reason for the return, and then select the size you would like.
  4. You will be refunded in the original payment method. Please note that shipping costs will not be refunded.
  5. Check the box to agree to the terms of our Return Policy. You will receive an email containing your Return Number, which you can use to return your item(s) to us for the next 14 days.
  1. Place the item(s) in the original shipping box.
  2. Sign a copy of the Returns and Exchange Form and place it inside the box. This document was enclosed with your order upon delivery.
  3. Paste the following documents, which were delivered together with your order, to the outside of the shipping box:
  4. - the transparent UPS envelope with the three copies of the return invoices.

    - the UPS return sticker, which must cover the original delivery address.

  5. Arrange your free collection with UPS before your return number expires. To do this, visit www.ups.com, select your country and schedule a pickup. Make sure to quote our account number provided with your return number.
  6. If you prefer, you can also drop the package at your nearest UPS office.
  7. You will be refunded in the original payment method. Please note that shipping costs will not be refunded.

Purchased items are exchangeable into a different size. All exchanges are based on stock availability and are shipped to you free of charge. should you be interested in a different style, simply return your item(s) to us and place a new order.

To exchange an item please request a Return Number through "My Account" withing 14 days of receiving your order, and specify the new size you require.

A Return Number must be requested withing 14 days of receiving your order. You must return your item(s) within 14 days of receiving this number.

Late returns may be accepted at the discretion of Pedro García online store and will only be refunded as a store credit.

You will be refunded in the original payment method, including shipping costs for faulty goods or orders canceled under the DSRs (Distance Selling Regulations) only; otherwise, shipping costs will not be refunded.

Please note that card refunds may take up to 10 business days for your bank to complete, the card issuers and their processing time. Unfortunately we are unable to control this.

Goods are classified as faulty if they are received damaged or when a manufacturing defect occurs within 12 months of purchase.

Please note that items damaged as a result of wear and tear are not considered as faulty.

If you have any questions regarding faulty goods, please email us at customerservice@pedrogarcia.com

All items are quality checked for any damages or faults before they are shipped.

Should you receive an item that is not in perfect conditions please contact us immediately.

Items must be returned to us in perfect conditions accompanied by the Returns and Exchange Form.

All shoes must be tried on a carpeted surface.

Shoes should be returned unmarked and in their original undamaged shoesbox and dust bag. If not, the return may not be accepted.

Items should be returned through Pedro García online store return service (UPS account) to ensure they are protected and insured during transit.