Returning Your Purchase
To return or exchange your purchased item(s), please request a Return Number through the “My Account” section of our website within 14 days of receiving your order.
receiving your return number
01. Sign in to your account, select “My Orders” and then on your order number.
02. Click on “Create a Return/Exchange” and choose the item(s) you would like to return and the reason for returning them.
03. If you would like to exchange an item for a different size choose “size” as the reason for the return, and then select the size you would like.
04. You will be refunded in the original payment method. Please note that shipping costs will not be refunded.
05. Check the box to agree to the terms of our Return Policy. You will receive an email containing your Return Number, which you can use to return your item(s) to us for the next 14 days.
returning your purchase
01. Place the item(s) in the original shipping box.
02. Sign a copy of the Returns and Exchange Form and place it inside the box. This document was enclosed with your order upon delivery.
03. Place the return-shipping label on the box on top of the previous delivery.
04. Arrange your free collection with UPS before your return number expires. To do this, visit www.ups.com, select your country and schedule a pickup. Make sure to quote our account number provided with your return number.
05. You will be notified via email once your order has been received and processed.